What happens when you order a book online?

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Have you ever wondered what happens when you click ‘Buy’ to make an online purchase? (Possibly not – it could be just me lying awake at night wondering about such things!)

So, how does your order go from a click on Amazon to arriving at your place?  This TED Talk by Mick Mountz explains the picking process and streamlining it to make it as productive as possible. Check it out here: http://on.ted.com/Mountz

(Plus, there is colour coordination, organisation and efficiency involved, which makes me very happy!)

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